Have what it really takes?

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We Cover Every Aspect
of Your Business
Other topics we are prepared to assist you with include the following:

HUMAN RESOURCES

• Employee Recruitment
• Employee Handbooks
• Discipline/Termination
• Job Descriptions
• Interviewing Techniques
• Selection & Hiring Techniques
• Reference Check Techniques
• Retention Techniques
• Performance Reviews
• Incentive Plans
• Record-keeping
• Positive Reinforcement
• Appreciation & Recognition
• Handling Difficult Employees

FINANCIAL MANAGEMENT

• Department Analysis
• Work Flow Analysis
• Customer Flow Analysis
• Paper Flow Analysis
• Budgeting
• Expense Management
• Cost Reduction
• Labor Rate Performance
• Increasing Gross Profits
• Increasing Net Profits
• Technician Productivity
• Technician Efficiency
• Pricing Techniques
• Inventory Management

GENERAL MANAGEMENT

• Health & Safety Programs
• Technician Time Management
• Manager Time Management
• Facility Utilization
• Personnel Utilization
• Repair Order Performance
• Service Advisor Productivity
• Handling Difficult Customers
• Market Potential Assessment
• Compliance Reporting
• Waste Disposal Procedures
• Task Delegation
• Hours of Operation
• Department Cohesiveness

MARKETING

• Sales Techniques
• Customer Follow-up
• Closing Techniques
• Telephone Techniques
• Direct Mail Advertising
• Media Advertising
• Menu Development
• Indoor Signage
• Outdoor Signage
• Telemarketing
• Networking

Individualized Coaching.

As an alternative to becoming involved in our Bottom-Line Impact Groups®, automotive repair business owners may take advantage of our one-on-one coaching services.

Your association with our firm provides you with the absolute finest information, service and materials, while our expertise complements, reinforces and improves your business operation. We evaluate every client individually, suggesting proven methods best adapted to the client's needs. We accept clients only if we can assist them.

Our innovative approaches and discreet handling of confidential information has been the key to our success. After a brief evaluation, we can establish what areas are in need of improvement and prioritize those areas for you.

One common factor among our clients is the owner and/or manager's need to attempt to "do it all" personally, feeling overwhelmed and alone. Efforts taken to change the direction of their business by themselves sometimes create a larger gap between themselves and their staff, making their predicament even more difficult to correct alone.

 

We eliminate that atmosphere by bringing to the client knowledge, training, and guidance. This immediately brings the business into a more positive work environment, can relieve stress and increase production, which ultimately leads to increased profitability.

Our Purpose

RLO Training is dedicated to assisting independent automotive repair businesses in acquiring and implementing the latest and finest management and operational skills and techniques possible.

We will advise and instruct you in state-of-the-art administrative techniques, operational and marketing strategies that are specifically designed for automotive repair shops and if necessary, assist you in performing a complete business turnaround.

There are no “canned” programs or “pat” solutions offered. All material presented is focused on practical applications suited to the individual needs of your company.

Our Services

Productivity
Realization of increased income from existing personnel, through labor inventory control, employee incentives, purchasing habits, parts controls and others.

Cash Flow
Variable and fixed expense control; wage and salary control; financing and income-producing strategies that provide increased daily cash flow to pay taxes, suppliers, employees and to support growth and expansion.

Marketing
Innovative new ideas and methods to increase your customer follow-up procedures, advertising techniques, counter sales, add-on parts and labor sales and direct mail techniques.

Operations Analysis
Extensive and comprehensive examination of any or all functions of your business and suggestions of areas and methods to improve the overall operation of your automotive service business.

Employee Relations
Extensive evaluation of existing employees; implementation of employee incentives; delegation of duties and work assignments; employment practices; training and more.

Business Forms
Complete review of existing forms for the purpose of updating – implementing new and eliminating the unnecessary.

800.755.0988